We are the winery, we reflect the values of the winery, and we extend the reach and frequency of the relevant contact with the customers in ways the winery would if they could. We work with brands both big and small – size doesn’t matter. We are a team of specialists dedicated to creating marketing strategies that convert into wine sales.
We focus on the three tenets of consumer direct wine sales: engagement, retention and loyalty – not just the conversion. A one time sale is great – a lifetime customer is a treasure. Let us show you how it’s done.
Chatterbox typically utilizes click-to-call emails to launch direct marketing campaigns that combine outbound and inbound sales components. The targeted emails result in high deliverability rates to consumer inboxes with a specific call to action to drive inbound calls and emails which, when combined with outbound telesales, results in significantly higher total wine sales from campaigns. The results are remarkable and allow the marketing efforts to reach the entire database of a winery, and promote reengagement and retention of even long lost customers. Simply put, it really works.Find Out More
We believe strongly enough in our ability to move the needle in omnichannel wine sales that we are driven to work on a performance based compensation model.
No one understands your customer like you do, but we try to come close. Your brand story is a valuable asset, and our mission is to help tell your story, and to tell it well. Our relationship-based telesales professionals serve as an extension of your winery brand to engage customers by phone to support wine campaigns, seasonal releases, promotional offers, wine club enrollment, and other sales promotional activities. While specializing in outbound sales efforts, we also can provide inbound services to support direct mail, events, seasonal overflow, or other specific winery needs.
"It takes a high level of specialization to connect with customers over the phone. The Boxters are completely dedicated to learning everything possible about our wines and brands so that they become an authentic extension of our wineries. We even have customers come to the tasting rooms asking to meet them! They have exceeded our goals and we thoroughly enjoy working with them."
“We couldn’t work as successfully without our ‘Boxter” and her adroit skills in communicating with our customers. The Boxters we’ve worked with exude profound professionalism and an uplifting demeanor when reaching out to our customers. Many of our faithful customers look forward to their calls; they add personality to our image. My wine hat is off to them.”
Chatterbox has helped us grow and manage our DTC business beyond our expectations. They were able to effectively reach our customers, communicate our story, and generate additional sales. As a performance based company, we believe Chatterbox was a sound business decision and we will continue to work with them in the future. The team is highly professional and provided complete transparency.
"I cannot say enough good things about Chatterbox. They do an outstanding job of representing your brand to your customers. Their 'connection' with your company is seamless, and they truly understand the value of each name on your direct mail list. They are very well informed and highly professional. But even more importantly, they sell wine. We have used them twice and will continue to work with them. We consider them a great ally."
Partnering with Chatterbox has been a great way to reach out to our large DTC client list. Having so many sku's and so many different types of customers at Miner Family Winery makes it very difficult to reach out and sell to our diverse lists on our own. Chatterbox has made this a very streamlined process, and has sold a significant amount of wine for us by doing two different campaigns a year. The staff is extremely friendly, knowledgeable and truly understands genuine hospitality! Chatterbox's focus on staff immersion training has allowed me to teach our very unique brand to their dynamic team. I enjoy teaching their sales team to be our Miner Brand Ambassadors, and have gotten to know many of them on a deeper level through these immersions. They really do become part of the Family during their campaigns. The proof is in the fantastic feedback that we continually get from our guests!
I can’t speak highly enough about the services of Chatterbox Wine Marketing. From my first meeting to the end of our campaign, I felt like not only were our customers in good hands, but Handley Cellars as a whole was in good hands. They truly specialize in communications not only with the customer but the team at the winery. Our first campaign was a huge success and we look forward to working with the Chatterbox team to plan our next.