We Are Chatterbox – Outsourced Sales Team for Direct To Consumer Telesales
Founded in 2009, Chatterbox has worked with over 100 wineries ranging from British Columbia to Southern California. Our core client roster are wineries in our own backyard – Napa Valley and Sonoma County.
We are a laser-focused team of DTC salespeople charged with providing outreach for luxury wine brands to their wine club and direct to consumer customers. We become an extension of your brand, share your message and engage your customer over the phone.
We believe in what we do and appreciate supporting our winery partners’ interests. More importantly, we love to sell wine. Chatterbox is singularly focused on direct to consumer sales over the phone.
Chatterbox is a leader in the direct to consumer vertical. Our relationship-based telesales professionals serve as an extension of your winery brand to engage customers.
Our performance-based campaigns come with a caveat. In order to work together, we require your qualified list to exceed 500 names. A qualified customer is one that has purchased in the last 18 months and has spent a minimum of $500. We also recommend that our performance-based campaigns offer wines that will exceed the $600 average order value.
Service-based campaigns require a minimum of 500 names to call but have no other requisites. Your campaign will be evaluated and a per call fee will be agreed upon prior to calling. These campaigns are wine club declines, email reacquisition, reactivation and list hygiene. We recommend that every winery run a list hygiene/email reacquisition campaign annually.
Yes. We always need to start with an NDA to evaluate your data and offer protections for both parties involved. Then as we lock in our marketing campaigns for the year, we’ll develop a contract and preliminary scope of work.
Once you approve our fees bi-weekly, we ACH method our marketing fees from your account. We will also take a check once funds have been verified in your account.
Third Leaf ...