How It All Began

Our Story
- - -

We Are Chatterbox – Outsourced Sales Team for Direct To Consumer Telesales

Who we are

Founded in 2009, Chatterbox has worked with over 100 wineries ranging from British Columbia to Southern California. Our core client roster are wineries in our own backyard – Napa Valley and Sonoma County. 

What we do

We are a laser-focused team of DTC salespeople charged with providing outreach for luxury wine brands to their wine club and direct to consumer customers. We become an extension of your brand, share your message and engage your customer over the phone.

Why we do it

We believe in what we do and appreciate supporting our winery partners’ interests. More importantly, we love to sell wine. Chatterbox is singularly focused on direct to consumer sales over the phone.

Chatterbox is a leader in the direct to consumer vertical. Our relationship-based telesales professionals serve as an extension of your winery brand to engage customers.

Request A DTC Evaluation

Chatterbox By the Numbers in 2017

We've started off strong in 2018 and expect to outperform last year.
Detail is an aggregate of all campaigns run in 2017. Conversion rate are based on total calls (not contacts) divided by total orders Our AOV ranged from $641 to a High: $1103 in October and November.
4%
Annual Conversion Rate
13%
Annual Contact Rate
$641
Annual Average Order Value

Meet Our Management Team

- - -

Amanda Cooper

Accounting & Data

Amanda Cooper

Accounting & Data

Jessica Martinez

Sales Manager

Jessica Martinez

Sales Manager

Steven T. Smith II

General Manager

Steven T. Smith II

General Manager

Work At Chatterbox Wine Marketing

Work At Chatterbox Wine Marketing

Not Yet Sure? Let Us Help

Trusted By Some Serious Brands.
- - -
Which Service Is Right For Me?

Our performance-based campaigns come with a caveat. In order to work together, we require your qualified list to exceed 500 names. A qualified customer is one that has purchased in the last 18 months and has spent a minimum of $500. We also recommend that our performance-based campaigns offer wines that will exceed the $600 average order value.

Service-based campaigns require a minimum of 500 names to call but have no other requisites. Your campaign will be evaluated and a per call fee will be agreed upon prior to calling. These campaigns are wine club declines, email reacquisition, reactivation and list hygiene. We recommend that every winery run a list hygiene/email reacquisition campaign annually.

Do I Have To Commit To A Contract?

Yes. We always need to start with an NDA to evaluate your data and offer protections for both parties involved. Then as we lock in our marketing campaigns for the year, we’ll develop a contract and preliminary scope of work.

How Do We Pay Chatterbox?

Once you approve our fees bi-weekly, we ACH method our marketing fees from your account. We will also take a check once funds have been verified in your account.

Feel free to get in touch with any questions and one of our team members will get back to you as soon as possible!
Ask A Question
Chatterbox has been a game changer for our DTC sales. When the 2017 Napa fires wreaked economic havoc on our business in Q4, Chatterbox singlehandedly salvaged our year
Ryan Hill
Ryan Hill
Proprietor, Hill Family
We couldn’t work as successfully without our ‘Boxter” and her adroit skills in communicating with our customers. The Boxters we’ve worked with exude profound professionalism and an uplifting demeanor when reaching out to our customers. Many of our faithful customers look forward to their calls; they add personality to our image. My wine hat is off to them.
Claus Janzen
Claus Janzen
Owner, Bacio Divino
I can’t speak highly enough about the services of Chatterbox Wine Marketing. From my first meeting to the end of our campaign, I felt like not only were our customers in good hands, but Handley Cellars as a whole was in good hands. They truly specialize in communications not only with the customer but the team at the winery. Our first campaign was a huge success and we look forward to working with the Chatterbox team to plan our next.
Travis Scott
Travis Scott
VP of Sales, Handley Cellars

Chatterbox Blog & Insights

The Direct to Consumer Marketing Channel for Wineries.
- - -

How To Crush Your Next Outbound DTC Campaign

How we put up huge DTC wine sales numbers every day. The two biggest questions we receive from prospective clients about DTC, “how do you generate ...

Third Leaf Partners Adds DTC Sales Experts Chatterbox Wine Marketing

Napa, CA: An investment group led by Third Leaf Partners has acquired the direct-to-consumer sales group, Chatterbox Wine Marketing.

Third Leaf ...

Outsourcing DTC Wine Sales: Risk or Reward?

When asked what Chatterbox does or about the benefits of outsourcing DTC sales, I’ve gotten it down to one floor of an elevator ride. Outbound.

Our Technology Stack

We Use the Best of Breed Technology to Support Our Campaigns
- - -
PCI
SalesForce
MailChimp
Mitel
Onehub