How It All BeganHow It All Began
We Are Chatterbox – Outsourced Sales Team for Direct To Consumer Telesales
Who we are
Founded in 2009, Chatterbox has worked with over 100 wineries ranging from British Columbia to Southern California. Our core client roster are wineries in our own backyard – Napa Valley and Sonoma County.
What we do
We are a laser-focused team of DTC salespeople charged with providing outreach for luxury wine brands to their wine club and direct to consumer customers. We become an extension of your brand, share your message and engage your customer over the phone.
Why we do it
We believe in what we do and appreciate supporting our winery partners’ interests. More importantly, we love to sell wine. Chatterbox is singularly focused on direct to consumer sales over the phone.
Chatterbox By the Numbers in 2017
We've started off strong in 2018 and expect to outperform last year.
Annual Conversion Rate
Annual Contact Rate
Annual Average Order Value
Not Yet Sure? Let Us HelpNot Yet Sure? Let Us Help
Trusted By Some Serious Brands.---
Our performance-based campaigns come with a caveat. In order to work together, we require your qualified list to exceed 500 names. A qualified customer is one that has purchased in the last 18 months and has spent a minimum of $500. We also recommend that our performance-based campaigns offer wines that will exceed the $600 average order value.
Service-based campaigns require a minimum of 500 names to call but have no other requisites. Your campaign will be evaluated and a per call fee will be agreed upon prior to calling. These campaigns are wine club declines, email reacquisition, reactivation and list hygiene. We recommend that every winery run a list hygiene/email reacquisition campaign annually.
Yes. We always need to start with an NDA to evaluate your data and offer protections for both parties involved. Then as we lock in our marketing campaigns for the year, we’ll develop a contract and preliminary scope of work.
Once you approve our fees bi-weekly, we ACH method our marketing fees from your account. We will also take a check once funds have been verified in your account.
Feel free to get in touch with any questions and one of our team members will get back to you as soon as possible!