Your wine club credit card declines are affecting the lifetime value of your best customers. You hope they’ll call, log in to update their information or send you an email with their new credit card number. We also hope that unicorns will start grazing on the tiny lawn in front of our office. You know and we know – it just doesn’t happen that way. We all have busy lives and updating your favorite wine club with your new credit card doesn’t always fall in the “important bucket”. We can help.
As a focus of our telesales as a service program, Chatterbox will call your entire list of credit card declines. Update the card numbers and any pertinent or new personal information and take the order. Oh, and we’ll upsell – given the opportunity.
At $100 per shipment – four strategic times a year, there’s no room for error. Your wine club represents a significant, “almost” guaranteed annuity. Maintaining that one piece – a valid credit card – will keep that customer in your most profitable revenue channel for their anticipated life cycle.
Recapture 25-35% of declined credit cards from your wine club processing cycle.