Telesales As A Service

Your marketing team needs some muscle on the phone from time to time. For a fee, Chatterbox will call your wine club declines, bounced email list or support a re-engagement campaign. Extend the Lifetime Value of your hard earned customers by keeping their PII current.

Credit Card Declines

When you run a busy winery, calling your declines can be time-consuming and a challenge to your resources. We'll call the entire list of declines and recapture potentially lost revenue.

Bounced Emails

Good customers will change firms, retire and sometimes just change their ISP and email service. We'll call and recapture new emails and sell them some wine while we are at it.

Re-Engagement / Wine Club Conversion

Do you want to re-engage customers you've lost touch with or convert existing ones to your wine club? We'll get on the phone to support your campaign.
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Testimonials

Don't Just Take Our Word For It
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I had been skeptical of course about what it was that Chatterbox did, how they did it, how expensive it might be; would it intrude on my customers’ privacy or their time? Would it dilute my own interface with them? Well – let me personally assure you that I am thrilled with the results. Not only is the Chatterbox staff now a part of our family, but their services are indispensable; they are sales channel I can count on. Their ability to represent our brand, sell our priorities, and tell our story is what I rely on several times a year now, and I’m glad every day. Call me if you want to hear it from me in person!
Jim Silver
Jim Silver
General Manager
Chatterbox won't just call your people; they'll nail your brand voice, delight your customers, sell a ton of wine and make it so easy that you'll worry it's a dream.
Ed Feuchuk
Ed Feuchuk
Farm Collective
Chatterbox reaches out to our customers to pamper them with attention. It frees my team up to focus on what we do best, grow and produce the best wine each vintage allows.
Suzanne Groth
Suzanne Groth
Owner, Vice President of Sales
Chatterbox has been a game changer for our DTC sales. When the 2017 Napa fires wreaked economic havoc on our business in Q4, Chatterbox single-handedly salvaged our year
Ryan Hill
Ryan Hill
Proprietor, Hill Family Estates
I can’t speak highly enough about the services of Chatterbox Wine Marketing. From my first meeting to the end of our campaign, I felt like not only were our customers in good hands, but Handley Cellars as a whole was in good hands. They truly specialize in communications not only with the customer but the team at the winery. Our first campaign was a huge success and we look forward to working with the Chatterbox team to plan our next.
Travis Scott
Travis Scott
VP of Sales, Handley Cellars
We couldn’t work as successfully without our ‘Boxter” and her adroit skills in communicating with our customers. The Boxters we’ve worked with exude profound professionalism and an uplifting demeanor when reaching out to our customers. Many of our faithful customers look forward to their calls; they add personality to our image. My wine hat is off to them.
Claus Janzen
Claus Janzen
Owner, Bacio Divino

Your Wine Club Support. Engaged.

Helping you extend the lifetime value of your wine club members.
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Your wine club credit card declines are affecting the lifetime value of your best customers. You hope they’ll call, log in to update their information or send you an email with their new credit card number. We also hope that unicorns will start grazing on the tiny lawn in front of our office. You know and we know – it just doesn’t happen that way. We all have busy lives and updating your favorite wine club with your new credit card doesn’t always fall in the “important bucket”. We can help.

As a focus of our telesales as a service program, Chatterbox will call your entire list of credit card declines. Update the card numbers and any pertinent or new personal information and take the order. Oh, and we’ll upsell – given the opportunity.

  • Next to the customer logging into their account and updating their card personally, calling is the safest way to transfer credit card information.
  • Updated an average of 23 – 35% of the declined credit cards.
  • Live append – update customer records with new physical address and/or email address.
  • Up-sell. We like to have a small exclusive offer to share for incremental sales.
  • Winery One (w/CBX)
  • Winery Two (w/o CBX)

The Impact On Lifetime Value

At $100 per shipment – four strategic times a year, there’s no room for error. Your wine club represents a significant, “almost” guaranteed annuity. Maintaining that one piece – a valid credit card – will keep that customer in your most profitable revenue channel for their anticipated life cycle.

Recapture 25-35% of declined credit cards from your wine club processing cycle.

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Chatterbox By the Numbers in 2017

We've started off strong in 2018 and expect to outperform last year.
Detail is an aggregate of all campaigns run in 2017. Conversion rate are based on total calls (not contacts) divided by total orders Our AOV ranged from $641 to a High: $1103 in October and November.
4%
Annual Conversion Rate
13%
Annual Contact Rate
$641
Annual Average Order Value

Our Direct To Consumer Software Stack

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Onehub
Mitel
MailChimp
SalesForce
PCI