Telesales As A Service
Don't Just Take Our Word For It
Your Wine Club Support. Engaged.Your Wine Club Support. Engaged.
Helping you extend the lifetime value of your wine club members.
Your wine club credit card declines are affecting the lifetime value of your best customers. You hope they’ll call, log in to update their information or send you an email with their new credit card number. We also hope that unicorns will start grazing on the tiny lawn in front of our office. You know and we know – it just doesn’t happen that way. We all have busy lives and updating your favorite wine club with your new credit card doesn’t always fall in the “important bucket”. We can help.
As a focus of our telesales as a service program, Chatterbox will call your entire list of credit card declines. Update the card numbers and any pertinent or new personal information and take the order. Oh, and we’ll upsell – given the opportunity.
- Next to the customer logging into their account and updating their card personally, calling is the safest way to transfer credit card information.
- Updated an average of 23 – 35% of the declined credit cards.
- Live append – update customer records with new physical address and/or email address.
- Up-sell. We like to have a small exclusive offer to share for incremental sales.
- Winery One (w/CBX)
- Winery Two (w/o CBX)
The Impact On Lifetime Value
At $100 per shipment – four strategic times a year, there’s no room for error. Your wine club represents a significant, “almost” guaranteed annuity. Maintaining that one piece – a valid credit card – will keep that customer in your most profitable revenue channel for their anticipated life cycle.