AGENTS SUPPORTING YOUR DIRECT TO CONSUMER SALES CHANNEL
Hello, We Are Chatterbox Wine Marketing---
Based in Napa, CA and founded in 2009 – Chatterbox has been instrumental in accelerating direct to consumer wine sales conversions the old-fashioned way; over the phone. Our model has evolved with the wine business as we offer luxury wine brands two options: performance and service based campaigns.
Performance-based marketing campaigns are instrumental in supporting wine releases and targeted direct to consumer sales campaigns. Service based calling plans support wine club credit card recapture, bounced email customer updates, wine club conversion and live appends to update your CRM.
Analyze Your Data
We'll work with your customers - as you - to support your next big marketing initiative. Allocations, wine releases, holiday gifting or wine club follow up.
We’ll build an integrating marketing campaign in conjunction with your marketing team. Our team becomes immersed in your brand to call your entire qualified DTC database or wine club.
- Partnership: A dedicated team member(s) to your campaign
- Campaigns last a week to a month depending on the size of your lists.
- Control: All messaging, imagery, wine descriptions approved by your marketing team.
- Analysis: A complete review of analytics and anecdotal information obtained by your campaign.
- Revenue: Proceeds from the campaign are in your account nearly instantaneously.
Most wineries aren't staffed to call declined cards or hard bounces, but calling adds up to very meaningful revenue. We can help.
Recapture your wine club declines and reinvigorate your database with a service-based calling campaign.
Bounced emails: On average, the bounced email databases we’ve analyzed had over 10,000 customers with a lifetime value of $72 – that’s $185,000 lost to bounced email addresses. Unless you call your list actively, you may never recapture those customers – until now.
Wine Club Credit Card Declines: We have an average credit card recapture rate of 22-25% for declined wine club customers, regaining thousands in otherwise lost revenue.
Wine Club Conversion: Upgrade your direct-to-consumer clients to wine club members using our experienced salespeople.
- Credit Card Declines: We will call your list of declined credit cards – average recapture = 22-25% of potentially lost revenue.
- Bounced Email: We’ll call you list of bounced email customers to acquire new contact information.
- Wine Club Conversion: Upgrade your direct to consumer clients to wine club members.