Account Management
Managing the Customers Experience In Real Time
It’s a perfect combination of service and sales. We will remove friction from the customer’s experience and optimize sales opportunities.
How A Dedicated Account Manager Can Help Your DTC Business Grow.
We understand the complexities of the customer’s relationship with your winery. We also understand that you need to do far more with far less and it’s not getting easier. Chatterbox can provide you with a dedicated resource or team to meet the post sales needs of your wine club and customer base.
Retain More
2-3X
Keep customers, longer with attentive customer service.
Spend Less
25-50%
Time and money developing your wine club and DTC programs.
Sell More
30-40%
Daily outbound sales leads to more DTC revenue.
Do More
100%
Increase team productivity with fewer sales and service issues.
Improving The Customer Experience
As your customer’s needs have grown so is the need for improved CX – winery customer experience management. Not just those in the wine club, but, everyone in all phases of their journey with your brand. Despite advances in automation, a live person resolving issues and creating sales opportunities is the most effective way to improve, and grow your business.
Customer Service
Your dedicated team member will support your customers - a combination of concierge and customer service agent.
DTC Wine Sales
Your Account Rep will help you generate DTC sales, wine club add/swaps up sales and wine club sign ups in conjunction with their service responsibilities.
Managing the Customer Experience
Your Benefits
We can make a difference for your team instantaneously through adding immediate value and removal of huge hurdles to profitability.
No Cost To Hire
Chatterbox has a staff trained in both sales and customer service. We'll work with you to pair a team member with your winery.
Less Staff - More Productive
Decreasing support headcount while gaining increased sales and productivity equals higher margin.
Proactive Customer Service
Handling customer issues head on and providing them with a point person to address their case leads to vastly improved customer sentiment, longevity and profitability.
Increased DTC Revenue
Our team caters to luxury wine brands and knows how to engage and sell customers. Our success metrics rely on making outbound calls daily to connect and monetize your entire list.
Full Engagement
We will call and engage your entire database. Not just the wine club or top customers. We realize everyone doesn't start at the top - some need to be courted. It's our speciality and one that will pay dividends.
Increase DTC Sales and Club Retention
Ask Us About A Dedicated Account Manager
You’ll benefit from our two core strengths, service and sales wrapped into an account manager that will increase your DTC sales and decrease service issues.
Rapid Response
Respond to customer challenges quickly. Solve their problems in real time.
Concierge Level
Optimize tasting room visitation by the hour. Upsell tastings pre-arrival. Manage and reshedule changes.
Increase DTC Sales
Increased contact and engagement with members will lead to incremental sales increases.