Inbound and Customer Support
The cost of acquiring a new customer is far more expensive than keeping your existing customers happy, engaged and buying. Chatterbox partners with brands to elevate their service and respond in real-time to their customer’s needs.
Customer satisfaction isn't an idea, it's a metric. Customer reviews. An influence on future customers. It all comes down to support.
Like, "where's my shipment?"
The accuracy of that answer alone affects the future. And it's in your control, with our help.
What has changed is the customer’s service level expectation. Big brands like Amazon have trained the customers to expect immediate gratification from shipping to service. It’s not about competing with the big boys, it’s about protecting your corner of the market. Your service level has to match the quality of your products. Otherwise you leave yourself vulnerable to those who are willing to support their loyal following.
7 out of 10 U.S. consumers say they’ve spent more money to do business with a company that delivers great service.
If you're down and confused
And you don't remember who you're talkin' to Concentration slips away
'Cause your baby is so far away...
Love the one you are with
Let's discuss how we can help free up your time and respond to customers in real time.
We are here to help and want to collaborate with you on a solution that meets the needs of your business today and for years to come.
Customer Service
According to a Bain & Co study, Increasing customer retention rates by 5% increases profits anywhere from 25% to 95%. Chatterbox provides our client’s real time customer support to answer customer questions, assist in checkout and help the customer with their needs. Our real job is managing expectations in a timely fashion in order to ensure customer satisfaction and a longer relationship with your brand.
Wine Club
Answer customer questions in real time. Build trust through reliability. Provide real value.
Support Online Sales
Answer sales questions and improve checkout experiences. Upsales and cross sales.
Track Packages
A live person tracking your package is a difference maker for customer satisfaction.
Reservations
Answer questions around hours of operation and take tasting room reservations.
Chatterbox will only help you build a bigger club by freeing your internal teams to provide memorable guest experiences. Your time is precious, spend it growing.
Remove Internal Friction
Your team only has so many hours in the day to get their work done. The cost to your organization can be overwhelming when you spend more time supporting past sales vs creating new ones.
Gain A Competitive Advantage
Big or small, your business has competition vying for the same consumer dollars. Responsive customer service will set you apart from those who only prioritize one half of the relationship.
Fact: Keeping Customers Happy Is Cheaper Than Acquiring New Ones.
According to HubSpot, repeat customers are likely to spend 67% more. Therefore lowering your costs associated with your entire DTC business. The object is to invest in customer service as you first line of defense against steep customer acquisition costs. What we see is an opportunity to partner with brands that create stunning guest experiences – but need the support to keep adding to their membership and customer lists. You can’t be in both places at the same time and expect to do things well. Chatterbox can close that loop for you and your customers.