Luxury account management is a specialized form of client or customer relationship management that is tailored to the unique needs and expectations of high-end or luxury clients.
Chatterbox Sales Style: Luxury Account Management Read More »
This is an old topic for us, “we aren’t comfortable with calling our customers”, yet, the results prove that all DTC brands should be calling their customers, as soon as possible.
Don’t Believe in Telesales For Your Winery? Read This Read More »
In 1999, Steven was working at Tra Vigne as an apprentice wine buyer under David Stevens. For nearly a decade prior, he’d lived in cities working for great chefs, but the wine bug set in hard and quick. That same year, Mark Pope hired him off of the floor to work in sales at Bounty Hunter Rare Wines – and the rest is history.
DTC Wine Sales: About Steven T. Smith II Read More »
What You Need To Know About Proposed Legislation To Offer Members More Transparency and a Click To Cancel Option. Wine Clubs, new legislation is being proposed to to help members of all subscription types, that leverage negative option marketing, by forcing businesses to be more transparent about their practices and easier for their customers to
Wine Clubs New Consumer Protection Legislation – What You Need To Know. Read More »
After receiving a crash course in wine sales through working with a local Wine & Spirits Distribution company as a head sales representative, I once again was ready for a change and was thrilled with the prospect of Chatterbox Wine Marketing. The idea of outbound sales may seem a little daunting at first, though by greeting customers with the same warmth, appreciation, and kindness as I’ve always strived to offer, I was pleasantly surprised how quickly I was able to adjust to this method of sales. We are given the tools, resources, and support to thrive and truly learn, improve on, and soon master our craft.
From the CBX Sales Desk: An Interview With Morgan Hale Read More »
To find growth in your DTC program, you have the opportunity to examine the customer journey in order to segment your list on where they are in that journey. Once that list is defined, you now have a sales funnel that will allow you to have smaller strategies to move each level to the next. All the while extending lifetime value and the profitability of each customer.
How To Use Your DTC Funnel To Increase Wine Sales Read More »
I started working at Chatterbox in 2018 with a retail sales background and basic wine knowledge. I had never heard of telesales in general or Chatterbox specifically, but I was stoked when I got the call that I got the job! I wanted to dip my toes into the Wine Industry, and this was definitely the perfect place for me. Even if I wanted to be shy and hesitant, my new coworkers were enthusiastic in welcoming me to the family.
Tales from the Telesales Desk: Brittany Monk Read More »
Napa, CA: An investment group led by Third Leaf Partners has acquired the direct-to-consumer sales group, Chatterbox Wine Marketing.
Third Leaf Partners first worked with Chatterbox in 2018 and recognized its immediate impact DTC campaigns run by the Chatterbox team.
Third Leaf Partners Adds DTC Sales Experts Chatterbox Wine Marketing Read More »